Billing
When we resumed billing, we provided an estimated bill. For many customers, we are now able to provide a bill based on actual usage through a physical meter read. An adjustment for the actual power used will be reflected on your latest bill. Details on the billing period and charges for usage in kilowatt hours are outlined on your statement. Your adjustment also accounts for taxes and the provincial energy rebate.
It’s easy to sign up for Equal Billing. Call our Customer Care team at 1-800-428-6230 to learn more.
In most cases, bills will be based on a similar ~60 day billing cycle that customers are used to seeing. There may be some exceptions. Please refer to your bill for more details.
Estimates will be based on last year's same time period usage and it may not reflect changes that have been made since then. When we are able to retrieve your current energy use from your meter, your bill and account will be adjusted to reflect your accurate usage. If you would like to discuss your bill, please call our Customer Care team at 1-800-428-6230.
At the top of your bill, there will be a note to confirm that your usage has been estimated for the billing period. Learn more about how to read your bill here >
If you want to create a new MyAccount profile and go paperless, please give us a call at 1-800-428-6230 to start the process.
All Billing Process and Meter Reading updates above remain the same for your rate, however it is important to note the following:
In response to the cyber incident, the rate pilots have been temporarily paused for 2025-2026. You will be reverted to the appropriate Standard Rate until we restore full functionality to operate the rate pilot again. Once functionality is restored customers will be contacted with advance notice (at least 15 days), and your power rate will automatically return to the pilot rate.
Applications for new participants of Time-of-Use Rate Pilot and Critical Peak Pricing Rate Pilot are closed. Join our mailing list to be the first to hear when applications reopen.
Customers on Equal Billing will continue to be billed their current monthly amount. The regular mid-year review of your account that we do to verify if your monthly equal billing payment is in line with your actual usage will be delayed.
We will attempt to get physical meter reads for most customers and provide a bill based on actual energy use. If meter readers are unable to access your meter due to vegetation, pets, fencing, timing, or other circumstances, you will receive an estimated bill. We will continue to provide further updates as more information on timing becomes available.
Equal Billing remains an option for our customers. By signing up for Equal Billing, customers can spread out the cost of their annual bill over equal monthly payments. Making regular payments will help keep your bill balance from growing. We’re here to support you. Please talk to us if you have questions or would like to discuss payment options.
We are not applying late charges or penalties on any outstanding balances, and we will communicate with customers before reintroducing any late fees on unpaid amounts.
When we are able to retrieve your current energy use from your meter, your bill and account will be adjusted to reflect your accurate usage. Customers will never pay for power they do not use.
We are continuing to provide billing to customers in two ways: physical meter reads and estimated bills. A meter read will provide you with a bill based on your actual energy use. If meter readers are unable to access your meter due to vegetation, pets, fencing, timing, or other circumstances, you will receive an estimated bill. Estimated bills are based on an average of the previous energy used at your property during a similar time of year.
The cost of fuel is included in the energy rate of your bill. Your first bill after this rate change will show some energy charges for electricity used at the old rate prior to February 18th, and at the new rate, after February 18th. The rest of your 2025 bills will have a single base charge and your new energy charge.
Looking for more predictable energy bills? Why not consider the Equal Billing Program? Our Equal Billing plan can help you manage your budget by spreading the cost of your annual electricity use over 12 equal monthly payments. Visit our Equal Billing calculator
If you can't pay your bill before it's due, you may be eligible to request payment arrangements. With our convenient self-serve options, it's easy to make this request without ever having to pick up a phone. Request payment arrangements through MyAccount
If you made a late payment, you could avoid a disruption to your electrical service by providing the details of your payment online. Report a payment through MyAccount
The cost of delivering energy efficiency programs that encourage cost savings for customers are collected through power bills. This is a requirement set out by the province. Learn more about Energy Efficiency Programs.
Additional rate changes are expected in early 2025. Once the Nova Scotia Energy Board finalizes a decision we will communicate the impacts to our customers.